01. Do you have a brick and mortar store?
We are primarily an e-commerce company, but we do have a warehouse in Redmond, Washington. You are more than welcome to pick up your order at our office should you live in close proximity to Seattle. Our address is: 9215 151st Ave NE Redmond, WA, 98052
02. How do I know which size mask to purchase?
If you are purchasing the same mask that you already have, then somewhere on your existing mask there will be a size indication, usually a single letter (M for medium, etc.). If you are feeling adventurous and purchasing a new style mask, then the best option is to call us and request a sizing gauge for the mask you are interested in. We have sizing gauges for many of the masks that we sell that we can send you at no cost. Please visit a local homecare dealer and see if they will be able to size you for a mask.
03. How do I add items to a completed order?
Items can be added to your purchase if the order has not yet been processed in the warehouse. Please contact Customer Service to find out if your order has shipped or if it remains open for new items to be added.
04. How often should I replace/maintain my CPAP parts?
CPAP Maintenance Guide
| Equipment | Cleaning | Replacement |
|---|---|---|
| Machine and Humidifier | Wipe down machine every 2 weeks with a damp cloth | Approx. every 5 years as needed |
| Mask Cushion | Wash with mild soap and water daily | Every 3-6 months |
| Mask Headgear and Frame | Wash with mild soap and water once or twice a week | Every 6 months |
| Humidifier Chamber | **Use distilled water only when filling the chamber** Wash with mild soap and water once or twice a week | Every 12 months |
| Heated or Non-heated Hose | Wash with mild soap and water once a week, hang to dry **switching between two hoses will give each hose the opportunity to dry fully after each wash** | Every 6 months, or 12 months if you are switching between two hoses. |
Filter Schedule
| Equipment | Cleaning |
|---|---|
| ResMed AirSense 10 White Filter | Replace every 2-4 months depending on air quality and dust build up |
| Philips Respironics DreamStation Light Blue Filter | Replace every 1-2 months depending on air quality and dust build up |
| Mask Headgear and Frame | Wash with mild soap and water once or twice a week |
| Philips Respironics DreamStation Dark Blue Filter | Rinse every month. Replace every 6 months. **switching between two filters will give each filter the opportunity to dry fully after rinsing - replace both every 12 months** |
Disinfect CPAP mask, humidifier chamber and hosing monthly with 1/4 white distilled vinegar and 3/4 water; soak for 20-30 minutes or as needed. Rinse well.
