We’ve covered the most common questions to make your journey to better sleep as smooth as possible.
- Ordering, Payments & Prescriptions
- Shipping & Delivery
- Returns, Warranty & Defective Items
- Product Authenticity & Pricing
- Orders, Tracking & Delivery Issues
- Product Care & Replacement
- Troubleshooting & Help
1. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and eligible HSA/FSA cards. All payments are securely processed in USD.
2. Do I need a prescription to order?
A valid prescription is required for CPAP, APAP/BiPAP/VPAP machines, humidifiers, and other regulated devices. Masks and most accessories do not require one — requirements appear at checkout.
3. Do customers outside the U.S. need a prescription?
Yes. U.S. export laws require a prescription for all regulated devices, regardless of your country of residence.
4. What happens if I don’t submit my prescription?
Your order will be placed on hold until your prescription is received and approved.
5. Why do I need to log in to see pricing?
We offer member-only pricing to guarantee the lowest possible prices. Logging in unlocks our exclusive “secret pricing.”
1. Where do you ship?
We ship within the U.S. and many international destinations. If your country does not appear in the checkout shipping tool, we’re unable to ship there.
2. Are any products restricted from international shipping?
Yes — ResMed products cannot be shipped outside the United States.
3. Do you ship to Canada?
Yes, except for the province of Quebec.
4. How much does shipping cost?
- U.S. orders over $99: Free USPS Ground Advantage
- U.S. orders under $99: $6.99 flat rate
- International rates vary by country and carrier and are shown at checkout.
5. How long does delivery take?
- Orders placed before 3:00 PM PST (Mon–Fri) ship the same business day.
- U.S. delivery: 2–8 business days
- International delivery varies by courier and customs processing
6. Who pays customs duties and import taxes?
All customs fees, duties, taxes, and brokerage charges are the responsibility of the customer.
7. Do you offer order pickup?
Not at this time — all orders ship from our facility.
1. Do you accept returns?
For health and safety reasons, all sales are final unless the product has a verified manufacturer defect.
2. What is covered under warranty?
Coverage varies by product:
- CPAP machines & humidifiers: 2-year manufacturer warranty
- Masks: Manufacturer defects only
- Tubing/Hoses: 90 days
- Batteries: 6 months
Eligibility is determined by the manufacturer.
3. What should I do if my product is defective?
Contact us with your order number and details. If troubleshooting doesn’t resolve the issue, we’ll help you begin a warranty claim.
Note: International return shipping is not covered.
1. Are your products brand-new and authentic?
Yes. All products are 100% new, authentic, and sourced from authorized distributors with full warranties.
2. Why are your prices lower than other stores?
Instead of short-term promotions, we use a low-margin, member-only pricing model, allowing us to offer consistently lower prices — no coupons needed.
1. How do I track my order?
You’ll receive an email with a tracking link as soon as your order ships.
2. What if my package is lost or marked as delivered but missing?
Check common drop-off areas and ask neighbors. If it doesn’t appear within 15 days, contact us and we’ll assist you in filing a claim with the carrier.
3. What if my package arrives damaged?
If damage is visible on arrival, refuse delivery. If discovered later, send photos and we’ll help resolve the issue.
1. How often should I replace CPAP supplies?
General guidelines:
- Cushions/Pillows: Every 3–6 months
- Filters: Every 1–3 months
- Tubing: Every 6–12 months
- Headgear/Chin straps: Every 6–12 months Proper cleaning helps extend product life.
2. Do you sell replacement parts and accessories?
Yes — we carry tubing, filters, mask parts, humidifier chambers, batteries, and more.
1. What if I need help choosing a product?
Our team is here to help! Contact us anytime and we’ll guide you to the best fit for your needs.
2. Do you offer customer support after purchase?
Yes — if you have any concerns with your order or equipment, reach out and we’ll assist you with next steps.
